Services

Welcome to the Services section of BECDEG, where a decade of industry-spanning writing and documentation expertise is offered with precision, clarity, and strategic insight.

From building full-scale documentation systems to writing SEO blogs, UX microcopy, and developer guides, I bring a structured approach to every content challenge, all tailored to business goals and end-user needs.

🛠️ Technical documentation

Delivering structured, scalable technical content.

Deliverables include: - End-user manuals, feature guides, and server documentation - CI/CD documentation for Jenkins, Bamboo, JFrog, and Nexus - AI/ML platform guides and metadata schema documentation - Architecture diagrams and training videos - Release notes, SDK guides, and executive summaries - Standard operating procedures (SOPs) and internal knowledge bases

Tools: GitHub, Markdown, SharePoint, Confluence, Azure DevOps, LMS, Camtasia

🔍 API, SDK, and developer documentation

Creating developer-focused, integration-ready content.

Deliverables include: - API references (REST, GraphQL) and Postman collections - Swagger/OpenAPI documentation - SDK integration and onboarding guides - Authentication workflows and identity management documentation - Microsoft Teams documentation aligned with Microsoft Style Guide standards

Example:
- Microsoft Teams SSO Authentication Documentation

🧠 Content strategy and documentation architecture

Building sustainable, scalable documentation ecosystems.

Deliverables include: - Documentation architecture planning and repository setup - CMS migrations and taxonomy design - Custom templates for technical documentation - Governance systems, style guides, and quality control frameworks - Agile documentation project management (SDLC, CI/CD cycles)

✍️ UX writing and microcopy

Writing user-centered product content.

Deliverables include: - Onboarding flows, CTAs, modals, alerts, and tooltips - Error messages, empty states, and recovery flows - Microcopy for fintech, SaaS, e-commerce, and AR/VR platforms - Accessible UX copy (aligned with WCAG 2.1)

Delivering brand-aligned, analytics-driven content.

Deliverables include: - SEO blogs, whitepapers, and case studies - Landing pages and product descriptions - Requirement documentation and RFP content - Ghostwriting for major brands - Content audits, keyword planning, and SEO optimization

🧩 Internal documentation, training, and team enablement

Developing internal knowledge management systems.

Deliverables include: - SOPs, internal wikis, and playbooks - Training videos and LMS course material - Documentation quality assurance (QA) systems - Cross-functional collaboration with development and product teams

🧭 Executive communications and leadership documentation

Supporting strategic communications across teams.

Deliverables include: - Executive summaries and leadership updates - Strategic documentation for internal and external stakeholders - Client presentation content and board reports

🌐 Industries served

SaaS, platform services, and cloud infrastructure
AI, ML, automation, and metadata
Fintech, banking, and insurtech
Retail technology, AR/VR, and e-commerce
Automotive UX and smart mobility
Education technology and consumer applications

🤝 Engagement models

Full-time and strategic consulting roles
Contract and freelance project support
Documentation system design and architecture
Content leadership and mentorship
Specialized technical and UX writing engagements

📫 Visit the Contact page to connect.