Professional experience

With over 10 years of diverse experience, I have worked as a technical writer, documentation strategist, UX writer, editor, and content consultant.
This journey spans global MNCs, fast-paced startups, US-based agencies, and deeply technical freelance assignments.

🧱 Full-Time roles

🏢 EXL (Current Contract)

Role: Senior Technical Writer
Domain: AI, analytics, automation

Scope: - Developed API guides, internal wikis, automation documentation, and SOPs for AI/ML platforms - Supported engineering and delivery teams in creating user-centric technical content

🏢 OneShield Software (India)

Role: Lead Technical Writer
Duration: March 2023 – Jan 2025

Key Contributions: - Led documentation for insurance core systems, AI metadata platforms, and SaaS solutions - Developed JSON/XML schema documentation and CI/CD pipeline guides (Jenkins, Bamboo, JFrog, Nexus) - Authored manuals, release notes, executive summaries, and training videos (Camtasia) - Peer-reviewed content, mentored junior technical writers, and streamlined Azure DevOps workflows

🏢 Vision Group Retail Technologies Pvt. Ltd.

Role: Senior Technical Writer, Document Owner, Business Analyst
Duration: Jan 2022 – Feb 2023

Key Contributions: - Overhauled documentation systems across 4 subsidiaries (Retail Tech, AI/ML, AR/VR) - Delivered SDK guides, developer documentation, API references, and UX/UI content - Introduced documentation templates, style guides, and taxonomy structures - Migrated siloed content into CMS and Git repositories, improving collaboration and discoverability

🏢 Microsoft (via Ushta Te)

Role: Technical Writer, Tester, Proofreader
Duration: Aug 2021 – Jan 2022

Key Contributions: - Authored Microsoft Teams platform documentation using the Microsoft Style Guide - Collaborated with developers, PMs, and SMEs to deliver developer-focused content - Managed SEO optimization, backend content testing, and quality assurance workflows - Sample work:
Microsoft Teams SSO Guide

🏢 PCC Softech Pvt. Ltd.

Role: Technical Content Writer, Editor, Proofreader
Duration: June 2019 – June 2021

Key Contributions: - Created SEO-driven web content for T-Mobile USA, PCC Wireless, and education platforms - Produced product descriptions, blogs, whitepapers, and marketing collateral - Ensured editorial consistency based on the Chicago Manual of Style - Worked closely with development and web teams for content alignment

🛠️ Freelance and remote work

Touch'N'Go (Malaysia)

Role: Technical Writer and Documentation Consultant
Domain: Fintech

Scope: - Created UX microcopy, onboarding flows, standard operating procedures (SOPs), and customer support documentation for a mobile wallet application. - Collaborated closely with UI/UX designers, project managers (PMs), and product teams to ensure the consistency and clarity of documentation. - Developed user-friendly content aimed at improving the overall customer experience within the mobile wallet application. - Streamlined internal communication by writing concise guides for internal stakeholders on troubleshooting, usage, and updates.

Fusioni Technologies

Role: Technical Writer and Editor
Duration: Sep 2018 – Mar 2019

Scope: - Created technical documentation, product overviews, and marketing content for SaaS and retail tech platforms

BMW USA

Role: Content Writer (Ghostwriting)
Duration: May 2018 – Oct 2018

Scope: - Produced research-driven blogs, UX documentation, and case studies related to automotive innovation and connected vehicles

Amazon

Role: Product Writer (Ghostwriting)
Duration: Sep 2018 – Mar 2019

Scope: - Developed product descriptions, SEO content, and imagery-driven copy for Amazon marketplace listings

Western Union USA

Role: Finance Content Writer
Duration: Nov 2017 – Sep 2018

Scope: - Wrote SEO-optimized web content for financial services, remittance solutions, and digital platforms

ShoutVox (New York, USA)

Role: Writer, Editor, Technical Blogger
Duration: Apr 2016 – Jun 2019

Scope: - Created blogs, whitepapers, case studies, and manuals across B2B and B2C sectors - Delivered ghostwritten content for startups and agencies across finance, tech, and lifestyle domains

Horizon Hobby LLC

Role: Remote Technical Writer
Duration: Sep 2015 – Nov 2016

Scope: - Authored manuals, blog posts, and product documentation for RC vehicles (ARRMA, Axial, Horizon)

The Road to Domestication

Role: Lifestyle Content Writer
Duration: Dec 2016 – Oct 2017

Scope: - Produced household lifestyle blogs with keyword research and SEO strategy

🌐 Domains I have worked in

SaaS, cloud platforms, and platform-as-a-service solutions
Insurtech, fintech, and e-commerce ecosystems
AI, ML, image recognition, and autonomous retail
Automotive UX and electric mobility
Retail tech, AR/VR innovation, and education
Lifestyle and consumer technology brands

🤝 Engagement styles

🔧 Full-time leadership roles (permanent and strategic documentation ownership)
📄 Contract and project-based consulting (short- and mid-term engagements)
🧑‍💻 Remote and freelance writing for global teams
🗂️ Ghostwriting for enterprises, agencies, and individual founders
🧠 Mentoring writers, analysts, and junior product owners

👉 Visit the Services page for more details.
📬 Ready to collaborate? Check the Contact page.